Pathetic Samsung Service and Products

bought a Samsung 15 Top loader washing machine in 2021 , the machine stopped operating and had a error message in 2024. I called Samsung from September 2024 till January 2025 , nobody had called to service the machine , in February I did a follow again and when I asked for a manager , that's only when the dispatched a service technician to view the product , where I was charged a call out fee of R600 , I was told if I did not pay , they would not call out to repair my unit. The call out was 15 minutes. I was then told they will call me again to give a Quote on how much the repair will be for the product , Which I received today and I was Quoted R2300.00.

I am infuriated with Samsung service and products. I did not buy a product to last me 3 three years and then cost me so much to repair it. I purchased this based of the Samsung's quality and service that was told me , which I know to be a lie. The value of the repair , I can use to purchase a better brand that last more than 3 years and I don't have to beg to get assistance with it. the service was pathetic , from call center to the Technician.