RM
Reyaaz M
1 reviews | Active since Mar 2021
01 Mar 2021, 16:09
Pathetic Samsung Service
Purchased an upright Samsung Freezer from Takealot. We noted upon delivery that the moulding in the freezer was cracked. Notified Takealot who stated that we should contact Samsung directly. After contacting Samsung numerous times, we have had no joy. This is from the beginning of January 2021 to date. Samsung sent their technician to assess and he agreed that the freezer is brand new with a crack in the mould and the freezer must be replaced. Still no replacement or communication from Samsung. We call them weekly for an update.
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Samsung South Africa's replyOfficial
01 Mar 2021, 16:15Good Day Reyaaz ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply01 Mar 2021, 16:15
Official
Good Day Reyaaz ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM