LB
Lizette B
1 reviews | Active since Oct 2017
17 Jan 2021, 15:18
Pathetic Samsung product and customer service! Stay away from Samsung!
I am back to complain about exactly the same problems as 2 months ago with my Frensch door twin cooler refrigerator bought brand new on 20 March 2020. First getting proper customer service is almost impossible. then, when you eventially get someone to come out to fix the leaking ice dispenser, loud noise, refrigerator not cooling to 3C as it should but only hovering arounf 14/16C it is not done properly and the same problems just come back! that fridge is 6 months old! Bought cash! Samsung has been to our house 4 times about the same problems in 7 months and there was hard lockdown in that time! unbelievably pathetic!. We want the fridge exchanged for a new one!
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Replies (2)
Samsung South Africa's replyOfficial
18 Jan 2021, 10:16Good morning Lizette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Jan 2021, 10:16
Official
Good morning Lizette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
LB
Lizette B's updateReviewer Update
20 Jan 2021, 14:06here we 20 january 2021 and I have not been contacted by Samsung to come fix my 9 month old under warranty French door Fridge. we paid 36k cash for a week before lockdown started and now I cannot buy milk because at 16C it cannot keep from going sour. I cannot buy fruit or veg to keep in the fridge because it does not cool at 3C as it is supposed to - it hovers around 16C! The ice dispencer drips water inside the fridge the whole time and messes water instead of dispensing ice! The fridge makes a knocking sound or makes such a loud noise that it has to be unplugged to get it to stop! Then we received a letter from the general manager stating that Samsung will not replace the fridge because it has to be fixed 4 times for unrelated faults !--- so in other words: he knows it is a poor quality fridge and is fami**** with related problems in the fridge! That is why the policy exists! Absolutely NEVER pay good money for a Samsung fridge!
LB
Lizette B's update20 Jan 2021, 14:06
Reviewer Update
here we 20 january 2021 and I have not been contacted by Samsung to come fix my 9 month old under warranty French door Fridge. we paid 36k cash for a week before lockdown started and now I cannot buy milk because at 16C it cannot keep from going sour. I cannot buy fruit or veg to keep in the fridge because it does not cool at 3C as it is supposed to - it hovers around 16C! The ice dispencer drips water inside the fridge the whole time and messes water instead of dispensing ice! The fridge makes a knocking sound or makes such a loud noise that it has to be unplugged to get it to stop! Then we received a letter from the general manager stating that Samsung will not replace the fridge because it has to be fixed 4 times for unrelated faults !--- so in other words: he knows it is a poor quality fridge and is fami**** with related problems in the fridge! That is why the policy exists! Absolutely NEVER pay good money for a Samsung fridge!