Pathetic Samsung Note 20 promotion

I upgraded my cellphone to the Samsung Note 20 which boasted a R4000 e-store voucher promotion. The upgrade was completed within the promotion time frame (21st Aug) in the presence of Samsung's representative, however, I had to wait a week for stock to arrive at MTN. My son activated my Samsung account & tried to redeem the ear buds (which is the only item one can redeem to the value of R4000) After a few unsuccessful attempt, we were advised by the MTN consultant to call Samsung Call Centre which I did. On the request of the call centre agaents I repeatedly emailed screenshots of the vochure code & error message to the diffrent email addresses I was asked to use. I recived no response or feedback, nothing at all!!

The most frustrating & time consuming thing is that You have to start at the very beginning each time you call Samsung, the left hand doesn't know what the right hnd is doing! There's a blatant lack of customer service from the Call Centre all the way to management. Mr X Traut & Kathlego, is this Samsung's modus aperandi? Is Samsung only interested in Sales & not customer service? On the 14th Sept, as a quick fix to Samsumg's inability to send me a valid vochure to redeem my reward, my son was asked to PAY for the ear buds at the ZAE Sumsung store & to expect a refund within 3 days, To date there's been no refund or no commitment to assist. This is pathetic & leaves much to be desired!!!! There's a lack of customer centricity & blantant arrogance at Samsung.

Why run promtions that cannot be honored? Was this just a dishonest promotion to lure unsuspecting customers like me to increase your sales? Is sales all Samsung is interested in????? This is disgusting & pathetic Sumsung!

Perhaps this is why all your managers & call center agents will not commit to anything in writing!