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chohananiesa C
1 reviews | Active since Mar 2017
21 May 2022, 18:23
Pathetic products sold by Samsung and pathetic service. Never again
RB31FSRNDWW 329L Frost Free & Multi Flow
Bought this product on 24 March 2021, we are only in May 2022 and this fridge decided to just stop working. A fridge that stands still on a daily basis, does not get moved but just decided to stop working.
I emailed PnP on the 12th of May and till today, the fridge / freezer has STILL not been attended to. The contents has since gone off and I would love to know who will pay for the contents now.
Also, when will I be getting a new fridge. Surely a fridge / freezer is a long term investment and not supposed to break in a year.
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Samsung South Africa's replyOfficial
23 May 2022, 08:07Good day Aniesa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply23 May 2022, 08:07
Official
Good day Aniesa ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM