RR
Rishaan R
1 reviews | Active since Oct 2013
20 Feb 2023, 13:55
Pathetic processes
I have been a loyal client of Samsung, always upgrading my cellphone to the latest flagship. I have received the S23 Ultra. I do not like Samsung's processes though. As part of the launch offering, I pre-registered for the unpacked event and watched the event as well. It was advised that clients who pre-registered, watch the event and received the phone would receive the R2000 accessory voucher. unfortunately, I am being sent from pillar to post in trying to obtain the voucher and nobody provides me with any feedback.
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Samsung South Africa's replyOfficial
20 Feb 2023, 13:56Good day Rishaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2023, 13:56
Official
Good day Rishaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM