Pathetic pathetic Samsung!!! Stay away from their products.

And Samsung YET AGAIN manages to astonish with their absolutely PATHETIC service!!!!! Don’t ever buy Samsung products. My fridge has broken (the same problem) for the 5th time! They sent out the same useless technician that only took a picture and said they’d get back to me (this useless company’s name is PJ Appliances in George). He promised to send me the report stating exactly what’s wrong on Friday, I phoned them requesting the report on Monday and yesterday...still no feedback. I’m shocked that Samsung would use such an unprofessional and obviously *********** subcontractor. Useless. The technician said on Friday (in front of a witness), that the fridge can’t be fixed. The Samsung consultant that I spoke to on Friday (Tazlin du Pondt at 15:41), also confirmed that if the technician says it can’t be fixed, they need to replace it. It has been a week that I’m stuck with a broken fridge. I have phoned Samsung every day asking for feedback and to escalate the problem, NOTHING!!!! Samsung, horrible horrible service! My warranty expires in 3 weeks, so they’re obviously dragging this out so that they can just wash their hands of this dud once they’ve “FIXED” it and it breaks again. I’m absolutely disgusted.