PAthetic Pathetic Pathetic

I took my phone in a week ago, *** and was told the turn around time is 5 to 7 working days. I eventually get hold of the center as NO ONE answers calls, and Clara informs me they haven't even looked at my phone. No one has contacted me and told me that Samsung don't give a **** about the inconvenience and they will one day get around to looking at fixing my phone. So in the mean time I am losing money because I don't have a phone and silly me believed you when you said a week.<br> <br> The fact it has been a week and you haven't even bothered to assess the phone is disgusting, I now know why people moving to IPhone because least they keep their word. <br> <br> I will be taking this further, the fact you can't be bothered to fix my phone is truly disgusting.<br>