Pathetic maintenance service

We bought a brand new machine last year. Within 2 months, October 2021…it had to be repaired, the technician came out to repair the machine as it was causing stains on our clothes which cannot be removed. In May 2022 the machine had started staining the clothes again, contacted Samsung the only sent a technician out at the end of June, after 2 weeks of waiting, the technician left with pictures of all the damaged clothes, we requested that the machine be replaced and be reimbursed for the damaged clothes as this was a brand new machine due to it being brand new and under a year being used

Mid July iI have only been contacted once by a call center agent informing me that the machine cannot be replaced. It will need to be repaired and she will send a technician out together with escalating the damaged clothes to the relevant department

We are now in August and I have more damaged clothes due to Samsung not coming out to repair my washing machine nor has anyone contact me since the 2nd week of July