SV
Stacey V
1 reviews | Active since Jun 2015
03 Aug 2015, 10:16
PATHETIC is an understatement
So my first Hello Peter report was done on the 19th May.... we are almost 3 months down the line and STILL no feedback with regards to my case.<br> The last update I got was on the 12th of June asking for some paperwork which I submitted that same day.<br> I've emailed the same lady twice since and not a single word back!! UTTERLY USELESS!!!!!! <br> AND the service centre STILL has my phone!!!
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Samsung South Africa's replyOfficial
03 Aug 2015, 11:49Hello staceyvisser,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed
Kind regards
Samsung SA
Samsung South Africa's reply03 Aug 2015, 11:49
Official
Hello staceyvisser,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed
Kind regards
Samsung SA