Pathetic in warranty experience

Samsung I suggest you call me. Extremely poor service in the guarantee and no one seems to know what they are doing in the service product tracking department. With almost every appliance in my house being a Samsung and if this is the service you get when your item goes faulty, I suggest most people stay away from the brand! They also use the external repair companies that they themselves (Samsung) cant even get hold of ! can someone senior in Samsung call me so I can explain my whole experience as I have all details of time, calls, emails etc