PATHETIC FEEDBACK

I recently purchased a Samsung Galaxy Pocket Neo Phone for my mom as a mother's day gift. <br> She was able to use the phone for 2 weeks, until she started receiving problems with the battery power. I returned the phone to Samsung to have the phoned checked. This was on the 7th of June and on the 14th of June, I had gone into the store to check the phone status, of which I was told that another battery was ordered and it will only arrived tomorrow the 15th of June 2015.<br> <br> I was told, that I will be notified of the problem with the phone but did not receive any phone call whatsoever. <br> <br> I did phone the store on the 24th of June and I was asked to call 30 mins later as they need to locate my phone amongst their records and when I did call back I was told that the battery only arrived today and the phone will be checked tomorrow, the 25th of June 2015. <br> <br> I am really disgusted by the service received by a Samsung store. My cousin nags me all the time to get a Samsung phone but with this pathetic service, I am happier sticking with my Blackberry. <br> <br> I would have chosen a Samsung phone prior to this incident. <br> <br> From a totally dissapointed Customer