MM
Maria M
1 reviews | Active since Aug 2023
31 Mar 2026, 08:51
Pathetic disappointing customer service
When we buy there product they don't tell us about having to wait day for them to send out technician I don't know how is it my problem as a customer that you are out of testing spares and I have to wait another 2-3 working days this is pathetic for such a big brand
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Samsung South Africa's replyOfficial
31 Mar 2026, 08:52Good day Maria
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply31 Mar 2026, 08:52
Official
Good day Maria
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM