AT
Andrew T
1 reviews | Active since Apr 2013
04 Dec 2023, 22:14
Pathetic delivery times, multiple promises to deliver but still waiting.
Order placed 24/11 Scheduled delivery 29/11 but i have still not received my order.
Every day since the 29/11, i have received an SMS to expect delivery that day, i waited at home (I would normally work in an office) and still nothing.
I am disgusted at this considering the amount of products i have ordered just this year alone .
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
05 Dec 2023, 07:25Good day Andrew ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply05 Dec 2023, 07:25
Official
Good day Andrew ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's replyOfficial
11 Dec 2023, 17:02Good day Andrew ,
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
^KK
Samsung South Africa's reply11 Dec 2023, 17:02
Official
Good day Andrew ,
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
^KK