MS
Megan S
1 reviews | Active since Nov 2015
26 Nov 2015, 22:22
pathetic customers service
On Monday 28 September 2015 I took my Samsung galaxy s5 to have the screen repaired. I was told that there were no parts but I will receive an sms for when the parts arrive. On Thursday 26 November 2015 I am still waiting for some sort of feedback from someone but got nothing...
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Samsung South Africa's replyOfficial
27 Nov 2015, 13:42Hello meganrobynsmith,
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply27 Nov 2015, 13:42
Official
Hello meganrobynsmith,
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
The query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team