1 reviews | Active since Jan 2021
Pathetic customer service from Samsung South Africa
Samsung South Africa customer service is completely pathetic. 8 June 2023 at 11:21 I reached out to samsung for assistance as their smart TV 58 Inc which is still under warranty is not functioning. After numerous follow ups and calling the call center I was finally given a service order on 29 June 2023 at 11:05 and told someone will contact me to set a time for a Technician to come out as the service order stated the technician will come to my premises today 3 July . I never received a single call . Instead I kept calling to follow up but yet again no one could assist me and I kept being told a technician will call. But still no phone call. Is extremely frustrating dealing with samsung . Especially considering my product is under warranty . Completely disappointing .
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NP
The service order said someone will come out 3 July 2023
It's now end of the working day for 4 July 2023 and still no one came out .
Is this the type of service you offer ??
Making me completely reconsider ever purchasing a samsung product again
The service order said someone will come out 3 July 2023
It's now end of the working day for 4 July 2023 and still no one came out .
Is this the type of service you offer ??
Making me completely reconsider ever purchasing a samsung product again