Pathetic Customer Service From Samsung!!!!!!!!

<p>I have recieved a Factory Fault device (Galaxy S7 Edge), with a swollen battery after 2 months. I have been in contact with Linda Machaieie, who is apparently a Senior Customer Service Representitive. Linda has never offered any "customer service", if anything she keeps sending me on quest after quest to have the device replaced until eventually she ignores my emails and i STILL have the default device in my possestion after 6 weeks of performing the SAMSUNG required device inspection as instructed by Linda. SAMSUNG, Linda Machaieie is ***********, she is destroying the name of Samsung in South Africa!!! She has not offered any help at all and i am left frustrated still with a broken device, THE BEST DEVICE on the market, at an extremely costly price, with no customer support on a Factory fault device. i want this device replaced!!!!!!</p>