Pathetic Customer service. Fridge faulty for 3 weeks. No results even after 4 technicians checked it.

We purchased the above Samsung Top freezer fridge from Game Gateway 28th November 2021, excited & confident that we made the right decision of choosing a well known brand Samsung with our very hard earned money of R15,799. Unfortunately we have so much regret buying this fridge from Game & very disappointed with the service of Samsung. This process became so stressful & a very inconvenient ongoing experience. We had to take three separate days leave just to schedule Technicians to do repairs on Fridge. Three Technicians done repairs, freezer still not freezing & fridge still not cooling. We had to get rid of so much food due to this faulty new Samsung Fridge.

Refer to the following reference numbers which reflects the horrible inconvenient experience of calling for new reference numbers:

Game reference 1: ‪***‬

Samsung Reference No2: ‪***‬

Samsung Reference No3: ‪***‬

Samsung Reference No4: ‪***‬

Game Gateway Manager advised us that they can only assist with money back voucher within 6 months of purchase. Samsung is now responsible for arranging a money back voucher. We had numerous calls from different Samsung staff this week making arrangements for another electronics department to attend to the faulty fridge. Today a senior Technician from T.M.Electrionics assessed the fridge and confirmed fridge out of order with no gas

5th Reference number: TMHQ73673A

For a new fridge to lose all gas in a house is very dangerous and unacceptable. We going on another week without a fridge. Samsung needs to give us a money back voucher as soon as possible. We would not want any customer to go through this same horrible inconvenient experience.

We await an urgent response from Samsung for arrangements to remove Faulty fridge from our premises and give us money back voucher so we can continue our lives normal again, we are battling and struggling without a fridge. We lost confidence in good customer service. This is a terrible nightmare we experiencing. Senior Samsung Management needs to intervene.