DL
Don L
1 reviews | Active since Nov 2021
20 Nov 2021, 10:44
Pathetic customer service
This is a new level of poor service from a big brand company. I have logged a incident with Samsung so that they come and fix my 75 inch TV, it has been more than 20 days since the incident was logged and no feedback from them. This is poor service for such a brand happy company.
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Samsung South Africa's replyOfficial
20 Nov 2021, 11:08Good day Don ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Nov 2021, 11:08
Official
Good day Don ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM