Pathetic customer service!!!

Purchased a 13kg top loaded active wash machine from Game at the Gateway mall, I used the machine once & the entire drum detached off the sides. This has happened almost a year ago, i missed the call when they tried calling me, but a lady by the name of Beauty left me a voice message stating I should call her back & she left me a reference number. I'm absolutely disgusted by the level of customer service Samsung has to offer!! A global brand which offers so many products but fail to train or employ proper staffe!! Ive logged over 20+ calls asking for assistance or to he transferred to her, instead the calls get put down on me & I have to wait another 10-20 minute's to speak to someone for only 2 minutes stating that's she's busy & she will call me which hasn't happened in the past 3 weeks!!! This defect of a washing machine has flooded my house and damaged many of my goods. I want someone to call me asap before I take this up further!!!