1 reviews | Active since Apr 2013
PATHETIC CUSTOMER SERVICE!!
Absolute poor service from Samsung Promotions department. Absolutely pathetic. Collectively I have spent close to 1.5 HOURS on the phone waiting to get through to them. I first needed to change a detail on my delivery, which I couldn't log in and do myself. Now I need to find out how long the delivery is taking. No one answers the phone. No one responds to my emails. The frustration of dealing with them is beyond words. I tried early morning calls (around 8:20am) and still waiting longer than 10 minutes in the queue. It's absolutely *******. Would never ever recommend redeeming a voucher from them, unless you want to deal wit the stress of having them sort it out. Are they going to reimburse me for the amount of airtime and minutes spent? Tried calling the head office too, no help, they just told me to call the promotions department. Great brand, PATHETIC customer service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM