Pathetic customer service

Samsung's exchange department known as RGA failed to contact my husband after many requests has been made because the brand new phone they issued had an out of box failure within 7 days. It's been since the 25th of April 2022 and not one manager that the problem has been escalated to gave him a call back. An agent did a telephonic diagnostic test to see if it can be resolved. The agent then discovered that the phone was indeed faulty, another escalation was done. So basically Samsung is showing us how they handle their customers and the pride they take in customer service is to ***** people over. Reference no: ***. This reference number belongs to Mr EH Mosavel with contact number ***. Please call him urgently as we not going to leave this here. From here we going to the consumer ombudsman. Awaiting your response urgently as time is ticking.