Pathetic Customer Service

In August 2020, I upgraded my mtn contract and took the Samsung S20 Note that came with a voucher for the Samsung earpods. I then logged onto the Samsung site where I redeemed the voucher for the earpods. I have been calling and each time I get a different excuse from Samsung as to why I have not received the earpods. I spoke to the following people and all promised a call back which never happened: Tricia Khuneleni, on 15/Oct at 9am; Singapore Salman on 15 Oct at 9:08; Kholoselo on 28th Oct ref num ***, 23 Nov at 9:57 Jody who was supposed to call back but Never did. I logged a complaint on their website and spoke to Nichole but to no avail. All I get are excuses I pay an extra amount on my Contract which covers the earpods as well but I am currently paying for something I do not have. I would like for both Samsung and Mtn to tell when I can expect to get these earpods.