Pathetic Customer Service

<p>This is the mail I sent to Samsungs head office, yesterday at 9AM....</p> <p> </p> <p>"Good day,</p> <p> <br />I have recently been having network problems with my phone, which has caused me to lose a substantial amount of business as well as data at my own expense.</p> <p>I have spoken to 3 people at Samsung, 1 at vodaworld, one at the call centre and 1 at the branch in Lynnwood. I was advised by all 3 that Samsung would fix my phone and return it to me within 1 to 7 days.</p> <p>This appealed to me as I cannot afford to lose any more business than I have as a result of my problematic phone. This is a premier phone, and I do expect that it should carry me through my 2 year contract, but unfortunately it never seems to, I used to be a proud Samsung user with constant renewals with Samsung device after device. I was hoping that finding a service centre who could repair my phone within a decent time frame, would be the solution to my issues with Samsung.</p> <p><br />I happily dropped my phone off with a consultant on Saturday afternoon, I then asked her if I could collect on Monday, to which she responded, "probably Sunday", I was overjoyed at Samsung's level of commitment.</p> <p>No call came on Sunday, and nothing on Monday either, but as it was the weekend, I understood, I called in on Tuesday at 09h13 AM and spoke to Nonoso, who said that the parts were ordered and she would check on the status and get back to me, she called me around 15 minutes later and said that she could confirm that the parts would be there tomorrow(14/09/2016) and that I was looking at a turnaround time of 3-7 days after which I could collect. I did ask her why no one had contacted me to keep me in the loop, prior to my contacting her, but as she could only tell me that, that should have happened, I agreed to wait and let it go.</p> <p>She then called me back at around 12h15, to inform me that the parts were ordered internationally and that the parts would arrive on the 2nd of October. To top it all off she told me that they were waiting for the parts on my one phone because they had two phones for me, astounding since I only dropped one off. They don't seem to have a clue as to what's going on there. This is revolting service on a level of its own, and it's quite clear that my troubles as a consumer, are no ones but my own.</p> <p>I have no choice but to report this matter to you, and I'm hoping that you will take the time to consider me... and to train that branch on handling customers in a professional manner, I sincerely hope that this matter stops escalating here." ...</p> <p> </p> <p>I have yet to be considered, although my complaint has been logged, no one has called or emailed, to put me at ease.... they're making profits while we're just numbers in a queue....</p> <p>I asked Nonoso at the branch to ask the manager to call me at 11 AM yesterday, she said the manager was in a meeting but one of them would call me, when i called back, I kept getting cut off and Nonosu was on lunch til 4PM. Today when i called she couldnt remember me... I then spoke to the manager, KG, after getting cut off twice. KG says she wasn't in yesterday, but i called and spoke to someone with the name... Yet she says no one else by that name works there.....</p> <p> </p> <p>What a joke in the name of professionalism.... Will i Ever get my phone? Will it come with someone elses? Who works there? Will it come from China or Japan? Are a bunch of clowns ruining the brand? I dont even know... I am completely overwhelmed by what Samsung is doing, to me as well as my business, and even more by how little they care... I suddenly get the infactuation with Apple....</p>