Pathetic customer service!!!!!!

Took my devices in to the so called "service centre" - most definitely no service here!!!

They caught me with the Service promo of end Oct, took my devices in for repairs and still waiting... Called them a few times with no luck, then started calling the customer voice dept and guess what, still no luck... Called in to the service centre again and spoke with the manager Michael, who was going to get my devices delivered to me on Tuesday the 28th of November again with no feedback and no updates, I'm still waiting for my devices... Michael heard all of my complaints, apparently making notes and asked to please allow him until the 28th to try and restore my faith in Samsung, MASSIVE FAIL!!!!!!!!

Absolute uselessness from the service advisor, who didn't advise all the info, to Nono, apparently the one who is responsible for sending out the repair quotes, to the so called Manager Michael who cant restore any faith in Samsungs service at all!!!!

First I had to follow up for a week before getting one quote for my S4 which was incorrect... Then fighting with some old stroppy guy about the quote who gave me the take it or leave it attitude... Then Nono who were supossed to send me the quotes took more than a week to send the first one for the S4 then to this day i'm still waiting for the quote for the J1, apparently they just ordered the parts without checking first if I accept the quote... NICE ONE! After Michael, the MANAGER heard all of this, he said he'll get back to me by latest Tuesday, 28/11 to try and restore my faith in Samsung but being 02/12, i guess he could give a **** either... I'm just another angry voice over the phone...!!!

DO NOT TAKE YOUR DEVICES INTO THIS STORE!!!!!!! THEY ARE UTTERLY USELESS!!!!!!!