RM
Ruan M

1 reviews | Active since Dec 2019

24 May 2023, 15:42

Pathetic Customer Service

IT'S BEEN 5 MONTHS AND STILL NO ****** REPLY FROM SAMSUNG!!! AFTER NUMEROUS EMAILS SENT REGARDING THE ISSUES I HAVE WITH MY SAMSUNG QN90B TV, THEY ARE DELIBERATELY IGNORING ME & NOTHING HAS BEEN FIXED. IF I COULD GIVE THEM A ZERO STAR, I WOULD!

THE ISSUES WITH MY TV ARE AS FOLLOWS:

1. Blooming is noticeable around bright objects in dark scenes.

2. When it comes to motion response, there's a noticeable persistence blur, and there's an overshoot in dark transitions, which causes inverse ghosting.

3. It doesn't track the PQ EOTF (Electro-Optical Transfer Function) properly and accurately with real content, and most scenes appear significantly brighter than the content creator intended.

4. There's also a very sharp cut-off at the TV's peak brightness, which causes bright white highlights to clip, so fine details are lost.

5. Colors have excellent accuracy overall, except for saturated cyan, which is off. The white balance is okay, but brighter shades of grey are off as well.

6. Large bright scenes are dimmed considerably by the TV's automatic brightness limiter (ABL).

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply24 May 2023, 15:44
Official
Good day Ruan
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
;^NM