Pathetic customer serive

<p>I dropped my phone of at the Bryanston head office last week for repairs, I called in today to query the progress of the repair only to be told by a lady that she will call me back before 11am to give me progress. that was 3.5 hours ago. I called in 5 times after that only to be transferred to the wrong departments, to be placed on hold for 9 minutes to be kept on the line for 15 minutes and then have my call dropped, The lady at the main switchboard is absolutely rude and sounds like a robot with no human element to her at all. All of this for what? R16000 later and i have realised i made the mistake of trusting yet another Samsung product.</p>