Pathetic customer relations and *****.

<p>On 22/02/17 I took my samsung s6 in for repaires to the samsung smart care repair centre in The Grove mall, Pretoria. (found out to late it was not so "smart" to take it there) where i was welcomed by reception that informed me it will take about a week to repair. I wanted to see a manager as they boasted that they do repairs in a hour. I was introduced to a guy called Ralf who said he will see what he can do. After few minutes I was informed that the screen was out of warranty. After a lengthy discussion and argument with to other guys called Mike and Nicholas and a telephone conversation with mr Richard Chetty, who suggested they give me some discount. I realised that this is going nowhere fast, I asked them whether they will do an insurance claim instead. They said no. I must pay cash and then claim from my insurance. I rep**** that I will need a written quotation and will have to find out from my insurance company if they will approve in doing it that way otherwise I will have to take the phone were they tell me to. I booked the phone in for the quotation and got a loan phone.</p> <p>At 22/02/17 @ 18h50 I received a call from Ralph that gave me call and gave me a price for repairs verbaly and said they got the parts and can repair the phone. I told him that I need to speak to my insurance company first and need the written quotation and and I will let him know to repair or not to repair. He said he will email it to me the next morning. That did not happen. On the 24/02/17 @ 15h15I received a call from a guy named Neva asking me what to do. I informed him that did not received any Quotation from them and they cannot do anything before my insurance give approval. 24/02/17 @ 1**** I received a quotation dated 22/02 on the top and 19/02/17 at the bottom with the wrong amount. at 17h10 I received a 2nd quotation the the adjusted amount. At 17h53 to 17h54 i received 3 SMS's 1st with the job nr if I want to comunicate with them and the other 2 to inform me that the Job is completed. My insurance company did not approve that I pay samsung and the they pay me. I called them and told them that I did not give my approval or goahead the "manager" Malcom told me that I gave the goahead and after various lies from I gave Neva the goahead and then that he called me or "somebody" personaly and give the goahead to I give the goahead to 3 other people when heard the phone is out of warranty. I asked him to listen to the phone coversations. He refused multiple times to do so and refuse to return my phone if I do not pay for the repair I DID NOT AUTHORIZE! Do this clown think anybody in his right mind will give a goahead for a insurance claim before the insuranse company approve it? I lost business and money as result of this and is now forced to pay for something that my insurance would have covered!</p> <p>I am furious! thanks samsung for employing circus clowns in your "smart care" repair centres.</p> <p>go and read what the consumerprotection act say about authorizing for repairs by service providers and take a guess where this fairytale's next stop is!</p> <p>Chapter 2 section B # 15 page 50 & 52 </p>