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deanrex D
1 reviews | Active since Oct 2016
08 Oct 2021, 11:23
Pathetic customer care.
On Tuesday 05/10/2021 opened a support request for my 58" TV thats cylcling on and off and not working, was told 48 hours to send out technician, today is 96 hours and i am being told they will only come out 11/10/2021 if available. Whats the point of samsung backing their products if this is the service we get. The TV is in my lounge and not useable, this is pathetic
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Replies (2)
Samsung South Africa's replyOfficial
08 Oct 2021, 11:26Good morning Dean,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply08 Oct 2021, 11:26
Official
Good morning Dean,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
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deanrex D's updateReviewer Update
08 Oct 2021, 14:33Well done Samsung, just get a manager to phone and justufy why the 24hr to 48 turn around time provided by not 1 but three staff members is icorrect.
Complete incompetence and after sales care shown towards clients, i moved from hisense to samsung and it must be the worst mistake of my life because never had a days issue like this with hisense
Complete incompetence and after sales care shown towards clients, i moved from hisense to samsung and it must be the worst mistake of my life because never had a days issue like this with hisense
dD
deanrex D's update08 Oct 2021, 14:33
Reviewer Update
Well done Samsung, just get a manager to phone and justufy why the 24hr to 48 turn around time provided by not 1 but three staff members is icorrect.
Complete incompetence and after sales care shown towards clients, i moved from hisense to samsung and it must be the worst mistake of my life because never had a days issue like this with hisense
Complete incompetence and after sales care shown towards clients, i moved from hisense to samsung and it must be the worst mistake of my life because never had a days issue like this with hisense