PATHETIC COMPANY - ZERO SERVICE

<p>On Monday, 03 July, I contacted the Samsung callo centre. I spent nearly 2 hours on the phone of which about 15 minutes was speaking to people and the rest of the time I was being traferred to a specialist who hung up on me, placed on hold, and being blind transferred. I eventually ended at a consultant named Linda, who at my request got a manager to speak with me. Rubeena ****an identified herself as the call centre manager. After explaining my nearly one month struggle with Samsung on a now less than 3 month old phone, she advised that between herself and Linda I would be contacted back with feedback. I emailed a summary of my situation to this manager at 12:46 on 03.07.2017, included previous neglected emails to other parties involved and after receiving ZERO feedback, followed up via email today. It is unclear to me whether this woman is really a manager or if the contact details she provided is even real (I did not receive a mail delivery error), but it seems that the lack of service I have received from agents of Samsung are clearly led by example. If the Call centre manager (as she claiamed to be) can listen to a frustrated woman, struggling for nearly 1 month to get answers and sitting without a phone for that entire period can lend a sympathetic ear and get me to belive she will actually do something and then disappear like every other person has done in this ********** Samsung nightmare, then why wouldnt the staff of a lower ranking do the same. She is as utterly disappointing as the rest of the Samsung staff and rthis experience truly makes me regret the day I chose to be a Samsung user. This company and it's staff members prove with each interaction how little their consumers mean once they have taken our money. The call centre front line can't seem to answer a simple question, all queries need to be trasnferred to VOC department. After waiting 20 - 30 minutes to speak to one of them, the second a question stumps them, they hang up on you and you have to start this nightmarish process again as if we have no lives or jobs of our own to do. Although if Samsung has vacancies, I will gladly take a job that merely requires me to pretend to care for a minute, transfer and get paid. Who needs the responsibility of actual customer service, right? And then management who is just as useless and full of lies as the staff, saying what is necessary to calm the customer and get them off the phone. This is the most pathetic service, poorest quality of staff and useless company I have ever come accross. I truly HATE this stupid company and just want my feedback. If I dont hear anything back by COB on Monday, 10.07.2017, I am going to publish every email, hellopeter, every email address, phone number and name of all the useless people who have not responded or cared on every social network I can think of to make sure everyone I can possibly tell knows about what a **** company Samsung is, what **** products they sell, what **** staff they have who make **** promises that are never kept. And I will do it with loads of evidence of me corresponding and no one responding!</p>