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allen B
1 reviews | Active since Sept 2021
21 Feb 2022, 12:37
PATHETIC AND USELESS SAMSUNG SA
After having purchased a new 65" TV in Sept 21, have had endless problems with the unit, until it was eventually replaced with another one. Sadly, the 2nd unit is also faulty and despite numerous phone calls to customer care, having to hold on forever, being disconnected 3 times and eventually leaving a message for someone to return my call, after 3 weeks nothing has happened. I thought sending an email to the CEO's email address might spark a response, again its and absolute waste of time - no response. My advice to everyone................DO NOT BUY SAMSUNG - pathetic, ****, useless customer service..............DO NOT BUY SAMSUNG!!!!!
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Replies (3)
Samsung South Africa's replyOfficial
21 Feb 2022, 12:44Good day Allen ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply21 Feb 2022, 12:44
Official
Good day Allen ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
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allen B's updateReviewer Update
25 Feb 2022, 15:13So...........the lack of service continues - VOC contacted me shortly after my post - this was a Monday. This was followed up the following day with a call from a customer service person advising they have now handed the matter to their technical teams who will arrange for an appointment to view the product - I was assured that this appointment would be made by not later than close of business, Wednesday. Well, its Friday and guess what................no further calls. So, my advice again ......DO NOT BUY SAMSUNG- it's really not worth the hassle
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allen B's update25 Feb 2022, 15:13
Reviewer Update
So...........the lack of service continues - VOC contacted me shortly after my post - this was a Monday. This was followed up the following day with a call from a customer service person advising they have now handed the matter to their technical teams who will arrange for an appointment to view the product - I was assured that this appointment would be made by not later than close of business, Wednesday. Well, its Friday and guess what................no further calls. So, my advice again ......DO NOT BUY SAMSUNG- it's really not worth the hassle
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allen B's updateReviewer Update
17 Mar 2022, 15:32And the saga continues...... Despite the promises ( but unfortunately still with no delivery) - long story short, Samsung have agreed to refund me ( I am no longer prepared to take any further chances with Samsung products) -However, despite promising me a letter of credit, this has still not been forthcoming and trying to get answers remains a lost cause. On the positive side, thank you to Shawn ( the in-house Samsung rep, who has tried his very best to assist). On the flip side, despite Shawn's efforts, the inefficiency and uselessness of Samsung prevails. So, just a reminder, DO NOT BUY SAMSUNG PRODUCTS - DO NOT SUPPORT SAMSUNG
aB
allen B's update17 Mar 2022, 15:32
Reviewer Update
And the saga continues...... Despite the promises ( but unfortunately still with no delivery) - long story short, Samsung have agreed to refund me ( I am no longer prepared to take any further chances with Samsung products) -However, despite promising me a letter of credit, this has still not been forthcoming and trying to get answers remains a lost cause. On the positive side, thank you to Shawn ( the in-house Samsung rep, who has tried his very best to assist). On the flip side, despite Shawn's efforts, the inefficiency and uselessness of Samsung prevails. So, just a reminder, DO NOT BUY SAMSUNG PRODUCTS - DO NOT SUPPORT SAMSUNG