PATHETIC AND DISASTER SERVICE. THAT'S IT. NEVER EVER BUY FROM YOU.

Samsung online Store Service is DISASTER and PATHETIC. NEVER EVER BUY from SAMSUNG ONLINE STORE DIRECTLY.

I have ordered a Samsung UV sterilizer from Samsung store online on Nov 5th 2020, They have delivered it a week later and I found that product is faulty while using that product. I have logged a return request and no body came to pick up the product even after logged the return request. After multiple follow ups they have collected the faulty product on Nov 20th 2020 and still they haven't processed my refund until today (Jan 11 2021). I have followed up almost 20 times as far as I remember but none of them seems to be responding on this request. They don't have a tracking number for the calls or reference numbers and their own dept. cant get hold of their refund dept. Is this a Samsung call center or some local start up company. Their service is pathetic and totally unacceptable.

Their call centers keeps me hold of a minimum of 20min to transfer to the other person. Every time I call the call center, you have to be prepared to loose 1 hour of your airtime minutes and time with no guarantee on your query will be resolved. Such a disaster and pathetic service. Their chat service cant get hold of anyone, they just say, we cant get hold of any person at the moment and they make false promises that they will call me back which never happened till date.

Their refund department might be sleeping and takes so long to process the request.

This is my first time buying with Samsung store directly and I will never ever buy or recommend to any of my friends and family to buy from this Samsung store directly. Rather prefer Makro or takealot.

This kind of service is totally unacceptable

Please respond now and process my refund urgently.