AM
Ahmed M
1 reviews | Active since Apr 2015
25 Jul 2021, 06:31
Pathetic and awful customer service
Most pathetic and awful customer service. I totally regret buying from the Samsung Online store.
I purchased a phone on 4/7/2021. It's 25/7/2021 and they still have not delivered the phone. There is no way to escalate issues.
Don't ever buy from the Online store. Rather pay extra at a competitor store.
They also state that it takes them 14 days to do a refund, in 2021?
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
26 Jul 2021, 07:59 Good morning Ahmed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply26 Jul 2021, 07:59
Official
Good morning Ahmed,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS