1 reviews | Active since May 2017
Pathetic after sales surport
<p>I took my s6 for a screen repair at the Samsung repair store March I was forward a quote for the job and made payment on the 17 April 2017 after numerous calls back and forth with both the store and the repair agent up till today I am still without my phone .the service staff at both the store and the repair agent keeps passing the buck I am a frustrated client.</p>
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Kindly note your query has been escalated to our Voice of customer team under reference number:***.
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Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
So I am back I eventually get the phone back and then guess what it does not charge .I get a call the next day after posting my original complaint only to be told that they will advise me on a way forward .....
So last week Monday taking the phone back to Samsung waterfront I am advised to book it in again.Again was promised with feedback within two days guess what nothing happened if I had not called today I would not have known that apparently my battery is now blown which there was nothing wrong in the first place . Now my phone has been sent to Samsung cannal walk.
Again I was promised a call within an hour from head office that was over an hour ago .....seems I am not important enough for management to call
So I am back I eventually get the phone back and then guess what it does not charge .I get a call the next day after posting my original complaint only to be told that they will advise me on a way forward .....
So last week Monday taking the phone back to Samsung waterfront I am advised to book it in again.Again was promised with feedback within two days guess what nothing happened if I had not called today I would not have known that apparently my battery is now blown which there was nothing wrong in the first place . Now my phone has been sent to Samsung cannal walk.
Again I was promised a call within an hour from head office that was over an hour ago .....seems I am not important enough for management to call