Pathetic after sales service: Ticket ***

My ±3-month-old Samsung TV didn't want to switch on. I reported it so Game where I bought it and they arranged someone to check what is wrong at home. Power supply seemed to be broken according to the technician. He mentions that he will also have the motherboard replaced since they sometimes fail in succession. week or so later he arrived and replaced it. TV powered on but had a line from top to bottom. He then told me it is impact damage and removed the parts he replaced and left. He couldn't show me any visible damage on the TV. this could not have happened since the TV is fixed to a wall. He was not able to physical show me any damage on the TV. IT WAS NOT IMPACKTEDED!

SAMSUNG, I wrote many emails to you. Now and then support calls me to follow up and then "sincerely" apologises that nothing has been done.

Another technician was assigned and contacted me. But, he couldn't come to check since he doesn't have a power supply in stock. 🤣 that was his reply after I called him to get an update.

This is my ticket number: *** According to your system, the repair is completed.

Well, IT IS NOT! The TV is on the couch exactly where the technician left it.

I AM GATVOL and DONE with your terrible lack of service.

Come and collect the TV and refund me. I will then buy a brand with better after sales service.

I will NEVER buy Samsung AGAIN! After Sales Service is pathetic.