Pathetic after sales service

Good day. I just want to bring the following to your attention.

We purchased a Samsung fridge in 2016, for which we have the purchase receipt, it had a 10 year warranty on the compressor. 5 days ago the compressor broke, which was verified by a service technician from our home insurance who came out to our residence and tested what the issue was. Due to the warranty on the fridge we didn't request any repairs to be done by him and rather contact your company for the warranty repairs. I have spoken 3 times with your service repair department and they actually informed us that the fridge does not have a warranty, even though the fridge has a Samsung sticker stuck on the front of the fridge, stating the warranty period of 10 years on the compressor. This is really bad and unacceptable after sales service that we have deal with your staff and they can't or don't want to assist us. We paid R14000 for this fridge and expect a certain level of service assistance when things break. We have been sitting with food and other food items going bad and actually lost a lot of money in this process and we are not getting any assistance at all. We reported it 7 days ago, and still waiting for someone to come out to us. Please can this be resolved asap.

Thank you.