Pathetic After Sales Service

Purchased a Samsung washing machine in August 2013. Had problems with it 2 days after the warranty had run out (2-year warranty). Called the call centre and was told that it would be escalated to 'out of warranty claims'. Was told that someone will call me in the next day or so. Had to call 3 or 4 times over the following 3 weeks to get in contact with the person. Thereafter, I was told that Gareth Long was responsible for this. Whenever I called I was told that he was on another call, in a meeting or on lunch. When I finally managed to make contact with him, which was the 3rg or 4th attempt, he assured me that a tech will come out to me 2 days later and that he will call me prior to that to confirm the appointment. Nothing was done and nobody was sent to me on the appointed day. Thereafter I called him again and he apologised and was told that someone will be sent on the following day and that Charmain (TM Electronics) is handling it. She made the appointments acc to how I had requested in order to ensure that someone will be at home and 2 occasions they did NOT pitch up at the agreed time nor was I notified. Told it was the techs fault. Finally it was was sorted out on 07/10/2015