Pathetic after sales service

I bought a brand new Samsung refrigerator /freezer combo from Game on 24 June. Paid R12 000 cash. It made a loud noise from day 1. We reported it to Game who said we must contact Samsung directly. They send out their agent and on 20 July they replaced the motor. Noised stopped. Now just 2 months later my stuff is defrosting in the freezer and the motor is running non stop. I contacted Game again they are passing it on to Samsung. I have mailed Samsung on Friday 6 October no response. I phoned the call centre at 12h40 spoke to Prudence for 18 minutes. Logged 2 queries with 2 references numbers. No response. All that I get out of the call center is that I have to wait they have procedures to follow. My refrigerator is not even 4 months old. Broken twice. No one takes responsibility for a faulty product but my cash was good enough. Now this is my procedures SAMSUNG SA. I want my money bac**** and not EVER a SAMSUNG product in my house again. Take responsibility!!