1 reviews | Active since Oct 2015
Pathetic After Sales Service
Bought a double door plumbed fridge freezer in October 2022 and the icemaker gave in December 2022. The technicians tool so long to respond, ibdid troubleshooting myself and resolved it (not 💯% sure how I did it). They called and said they will close the call as it's fixed. Now it's happening again and I could not get it right to fix. I am waiting a week now for assistance. They sent a guy yesterday without spares so probably have to wait another week. Their call centre service is pathetic, the contractor that they allocate to you don't even answer thier phones. They don't return calls, don't keep you updated. I will never buy a Samsung appliance again. They just have no idea how to treat thier customers. Probably too big to care.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM