JF
Jill F
1 reviews | Active since Dec 2020
28 Dec 2020, 14:51
Pathetic
To whom it may concern.
Samsung offers a free tv, when you purchase a cell phone at the Vodacom store. It was a special that had when purchasing a cellphone. I started the process in October and still no television. I phoned Samsung on the 23 December and today. On the 23 December i spoke to Senzo who had informed to submit documentation. I have submitted the documentation more than once I called today and i was assisted by another lady who would have contacted me at 1. This pathetic service
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Replies (3)
Samsung South Africa's replyOfficial
28 Dec 2020, 15:13Good Day Jill,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply28 Dec 2020, 15:13
Official
Good Day Jill,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
28 Dec 2020, 15:40We have requested feedback with the relevant departments and will provide feedback soon. ^NM
Samsung South Africa's reply28 Dec 2020, 15:40
Official
We have requested feedback with the relevant departments and will provide feedback soon. ^NM
Samsung South Africa's replyOfficial
29 Dec 2020, 12:26 Hi Jill , can you please provide us with your device IMEI or tracking number.Thanks ^NM
Samsung South Africa's reply29 Dec 2020, 12:26
Official
Hi Jill , can you please provide us with your device IMEI or tracking number.Thanks ^NM