Pathetic

<p>i have sent my Samsung note 3 for repairs, cause the charging port & camera wasn't working. I have left my phone at Dion wired/ Samsung support centre at the woodmead area. Spoke to Angeline that works there, she booked in the phone on the 23/03/17. She told me it takes 2-3 working days for parts to arrive & 3 hours to change the parts. I went in store on the 28/03/17, Angeline was not there so i spoke to a guy from Samsung, he told me he received the camera but the charging port was not received. ok, he advise me that i should come in tommorow(29/03/17). the next day i went in store & again excuses.... saying parts didnt arrive. ok i understand that parts take time to be delivered but i mean u have to have a turn around time instead of making customers come in store for nothing, knowingly Samsungs team knows exactly how long it will take them. Today (30/03/17) i called the store because petrol is **** expensive to be driving around being made like a stupid. so i spoke to angeline & guess wat she told me??? no sir we have the charging port here but the camera we dont have. i mean this store cant even stick to one story?????? i am complaining because if it takes a million years to fix my phone, tell me, atleast a customer will know the time frame instead of making broken promises. The worst part is Samsung galaxy note 3 is not a cheap phone.... i have never fixed my phone once since i bought it brand new & they tell me that if the phone is more than 2 years old i will have to pay from my pocket to fix, which i gladly agreed on. So samsung u made me buy an expensive phone, making me fix that same expensive phone but u cant even come to the party on keeping ur customers happy???? i dont have a phone at the moment & only have access to emails. i will never recommened anyone to buy a samsung... </p>