Pathetic

I am a samsung fan and has spent over 150k furnishing my new home with samsung products, however i was really disappointed this morning when my stove stops working. Upon calling the call centre we whe spoke to 2 of the most useless agents. They advised that the technician would only call us on monday to tell us when he is available to come out, i have asked them a simple question as to what is their conpany policy on turn around times for repairs to be carried out, and could not get a direct answer. I was advised that technichians work 7 days a week but they can give me an ETA as to when a technician would come out. For a big company i think yourll should streamline your processes so that proper timeline guides are followed. Samsung please answer as to why your agents cant book and give us a time as to when the technicians would come out. Pathetic