DE
Dewald E

1 reviews | Active since Nov 2010

17 Jan 2018, 09:08

PATHETIC!

Thanks Samsung South Africa for being worst client service company, even beating Telkom! I logged a call for my TV to be fixed....after about a month of fighting, a guy from SSS came to "fix" my television for the second...this time he broke the top of my curved TV's cover and the panel is still showing the grey spots. Shaun Reddy phone me to apologize for the poor service and said could phone him directly....guess what..he won't take my calls or phone me back. I sent him an email to which he responded that he will follow up with SSS, but he has not come back to me. No surprise! If I was a person swearing at people I would in this review, but...***** YOU SAMSUNG! I hope this happens to all the people dragging their feet to experience what we as consumers do with your supposed client service!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jan 2018, 16:03
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***


A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA