ML
MICHELLE L

1 reviews | Active since Jul 2015

30 Jul 2015, 09:42

PATHETIC

Samsung Galaxy S5 smart phone - camera failed error.<br> Took phone to Century City repair centre - booked in under warranty. 04.07.15<br> (service order no ***)<br> Received phone back 08.07.15 - my screen guard was missing.<br> After numerous requests (i had to phone Chris - manager ALOT) I received a new one. 22.07.15<br> 26.07.15 phone took 1 picture then gave same error message.<br> phoned Chris to phone me back - NO CALL<br> 26.07.15 phoned head office in JHB - Nomso dropped the call.<br> spoke to Keo Ref *** - manager would phone me back.<br> NO CALL<br> 29.07.15 spoke to DIDI - Thembiso would phone me.<br> NO CALL<br> 30.07.15 Kagiso told me Sylvester would call me @ 08:30.<br> I phoned 09:00 - spoke to Thembiso.. <br> his suggestion so take in phone to Century City - I DONT HAVE TIME TO TAKE SAMSUNGS FAULTY PHONE IN FOR A SECOND TIME!!!<br> <br> I would like a capable person from Samsung to phone me.<br> I would like a collection of Samsungs FAULTY phone from me - have Samsungs FAULTY Camera fixed and brought back to me.<br> <br> MY MONEY IS NOT FAULTY - I AM PAYING/PAID R10 000 FOR A PHONE OF WHICH THE CAMERA DOES NOT WORK FOR THE SECOND TIME!!! (The reason I bought the phone was for the camera, new mom)<br> <br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Jul 2015, 10:35
Official
Hello Mlouw007,

As per the telephonic conversation with our senior service executive. We have offered to have the phone collected from you at no charge to you and to be sent to our head offices to ensure that the phone is repaired properly and tested for no future faults to occur. We will have him contact you again for you to reconsider Samsung offer to assist you further.

Kind Regards
Samsung South Africa