Pathethic Service - Samsung - Why offer Value Ads when you cannot assist when needed?

OMG!!Why offer value ads when you cannot assist when there is a problem. I have purchased a Samsung Note 10+ and could not complete the redemption of the Samsung care offer. I have called Samsung 4 times this week asking for assistance to make payment for the care. The first call, the lady asked me to wait a day, second call I was told that someone will contact me soon, third call given a reference number and once again promised that someone will call me. Now the fourth call (33 minutes long at my expense), the operator advises me that the benefit will be forfeited by the expiry date even though it is not my fault and I have been asking for assistance on 4 occasions!! I have spent 57 minutes of my time and at my cost for this poor response. Clearly there is no importance or urgency as I was advised that there are a list of people that need to be called. Issue is my must I forfeit this benefit when Samsung cannot assist me in time???!!!! Absolutely Annoyed!!