RS
RIANA S

1 reviews | Active since Mar 2009

11 Jul 2016, 07:11

PART ORDER

<p>I have paid R 510 for a "spider" for my W/machine on 2 July at TTS, Cape Road, Port Elizabeth. Should have taken 4 / 5 working days. Almost impossible to reach spares department by telephone - totally understaffed; the lady is doing her best. I drive there to enquire! Part has still not arrived. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Jul 2016, 10:29
Official

This is to acknowledge receipt of your complaint.

Kindly note the query has been escalated with our Voice of customer team under reference number: ********** 711.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team.