Painful experience with Samsung S6 Edge repair

<p>It started badly:</p> <p>It took several weeks to arrange for the repair to be arranged.</p> <p>It took a month to fix a cracked screen and weird vertical purple line and they wiped the device in the meantime. </p> <p>The courier went to the wrong address (wrong city) both on pick up and delivery.</p> <p>Within 2 months - purple line is back.</p> <p>As I somehow cracked the screen in the meantime (without any impact, I suspect they used inferior parts) they are refusing to repair the purple line even though the digitizer is clearly faulty and clearly well within the 2 year warranty.</p> <p>The takeaway is: a premium phone means a premimum price, not premium service</p>