PAID R8000 FOR BROKEN TV

I bought a TV from Incredible connections on Black Friday for my son for Chrismas. 2 days before Christmas open and set up the Tv. It was on for 1 and a half hours, a line (of liquid) started on the right hands side of the TV. Took TV in, incredible connections state TV screen is cracked on inside, they do not take responsibility and Samsung gave me different instructions the 4 times I have phoned them, from a credit that was passed on Ref 227777 Autorization nr. *** to email *** with my complaint to a complaint nr. ***. And still I sit (or the TV is still with incredible connections Bay West in Port Elizabeth) that I paid for and can not do anything with. I did not damaged the TV, it arrived like that and now Samsung states this morning I have to take it up with Incredible connections. Not satisfied and I will carry on giving bad revise every day I open my dairy and see the R8000 that I gave to Samsung via Incredible connection for nothing.