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mazwieh M

1 reviews | Active since Mar 2017

31 Mar 2017, 18:10

Paid for TV not received

<p>I went to the Samsung shop at the sandton Mall and purchased a TV, the lady at the counter promised that the TV would be delivered today (31 March 2017). I called in the morning around 11am and I was assured that the TV would arrive ...I called again at around 13:30 and the person that answered the phone informed me that there were no deliveries that are to be made and I was lying about the arrangement made...I then asked him how I can pay for a TV not knowing when I will receive it...needless to say until now I have no TV, and they can't tell me when I will get it.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Apr 2017, 09:35
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA