M
Morne
1 reviews | Active since Aug 2021
20 Jan 2025, 14:55
overheating s24
OVERHEATING SAMSUNG S24.
I Contacted Samsung ZA to assist regards to overheating S24 that's not even a year old I have proof of our chat on their support website that I'd also like to share.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
20 Jan 2025, 14:56Good day Morne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply20 Jan 2025, 14:56
Official
Good day Morne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
M
Morne's updateReviewer Update
21 Jan 2025, 16:31I have an S24, which is les than a year old on contract at Vodacom, I have spoken to a Samsung Support representative regarding my phone overheating one day i have actually tested the temperature which was at 47.5 degrees and need to be on charge 3 times a day I don't play games, my phone is in an environment with an aircon at 16 degrees the whole day I experienced glitches in taking pictures. The representative told me to take the phone in for repairs. I can't be without a phone for up to 21 working days as I'm not the first person to complain about this issue I asked for a loaner device to use during the assessment of mine if needed to be taken in for assessment where I got refused of such.
I even provided proof of other users who experienced the same issue on the Samsung Forums website.
I received a "Ticket number" but with no luck in anyone contacting me regards to this.
But yet this is extremely poor and bad service shame on you Samsung South Africa.
I even provided proof of other users who experienced the same issue on the Samsung Forums website.
I received a "Ticket number" but with no luck in anyone contacting me regards to this.
But yet this is extremely poor and bad service shame on you Samsung South Africa.
M
Morne's update21 Jan 2025, 16:31
Reviewer Update
I have an S24, which is les than a year old on contract at Vodacom, I have spoken to a Samsung Support representative regarding my phone overheating one day i have actually tested the temperature which was at 47.5 degrees and need to be on charge 3 times a day I don't play games, my phone is in an environment with an aircon at 16 degrees the whole day I experienced glitches in taking pictures. The representative told me to take the phone in for repairs. I can't be without a phone for up to 21 working days as I'm not the first person to complain about this issue I asked for a loaner device to use during the assessment of mine if needed to be taken in for assessment where I got refused of such.
I even provided proof of other users who experienced the same issue on the Samsung Forums website.
I received a "Ticket number" but with no luck in anyone contacting me regards to this.
But yet this is extremely poor and bad service shame on you Samsung South Africa.
I even provided proof of other users who experienced the same issue on the Samsung Forums website.
I received a "Ticket number" but with no luck in anyone contacting me regards to this.
But yet this is extremely poor and bad service shame on you Samsung South Africa.